Refund policy

Refund Policy

At KakuTool, we are committed to your satisfaction with every purchase of our pen holders, notebooks, and paper clips. If you are not entirely satisfied with your order, we are here to help.

Eligibility for Refunds

To be eligible for a return and refund, your item must be:

• Unused and in the same condition as you received it.
• In its original packaging, including all tags and accessories.
• Returned within 30 days of the delivery date.

Several types of goods are exempt from being returned, such as personalized or custom-made items. Please contact us if you are unsure about your specific product.

Non-Refundable Items

The following items cannot be refunded:

• Gift cards.
• Downloadable software or digital products.
• Items marked as "final sale" or "clearance."
• Products damaged due to customer misuse.

Return Process

1. Initiate a Return: To start a return, please email our support team at [email protected]. Include your order number and the reason for the return.
2. Return Authorization & Instructions: We will respond with a Return Merchandise Authorization (RMA) number and detailed instructions on where and how to send your package.
3. Ship the Items: Please ship the item(s) to the address we provide. We recommend using a trackable shipping service and purchasing shipping insurance, as you are responsible for the item until it reaches our warehouse.

Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.

• If your return is approved, your refund will be processed automatically. A credit will be applied to your original method of payment within 5-10 business days.
• Please note that shipping costs are non-refundable. In the case of a return due to our error or a defective product, we will cover the return shipping costs.
• If you receive a refund, the value of any gift card used in the original purchase will be credited back to a new gift card.

Late or Missing Refunds

If you haven’t received your refund within the specified timeframe, please:

1. Check your bank account or credit card statement again.
2. Contact your bank or credit card company, as it may take some time for the refund to be officially posted.
3. If you have completed these steps and still have not received your refund, please contact us at [email protected] for further assistance.

Exchanges

We currently only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please email us at [email protected] and follow the standard return process outlined above.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] within 7 days of delivery. We will arrange for a replacement or refund and provide a prepaid return label if necessary.

For any further questions regarding our Refund Policy, please do not hesitate to contact our customer support team at [email protected].

Thank you for shopping with KakuTool.